Shipping Policy
Shipping Policy
At Orithing, every piece is thoughtfully created by skilled artisans across different regions of China. We preserve traditional craftsmanship through handmade techniques and carefully deliver each creation to your home.
We are committed to providing a safe, transparent, and reliable shopping experience.
🌍 Shipping Origin
All Orithing products are carefully crafted and shipped directly from China.
Each item is prepared with attention to detail before being shipped to customers worldwide.
📦 Order Processing Time
In-Stock Items
- Orders are processed within 48 hours after purchase
- Once your order has been shipped, a tracking number will be sent via email
In rare cases, such as temporary inventory issues or unexpected delays, we will contact you promptly by email.
You may choose to:
- Wait for shipment
- Or request a full refund
✨ Custom & Made-to-Order Items
Some handcrafted pieces require additional production time.
- The estimated production time will be clearly stated on the product page
- Total delivery time = production time + shipping time
🚚 Shipping Time
After your order has been shipped, estimated delivery time:
-
United States / Canada / United Kingdom:
7–12 business days -
Other regions:
Delivery times may vary depending on destination and local logistics conditions.
📌 Holiday Notice
During Chinese national holidays or major international holidays, processing and shipping times may experience delays.
Any affected timelines will be extended accordingly. We appreciate your patience and understanding.
💰 Taxes & Duties
Orithing prices include applicable taxes.
Customers will not be required to pay additional taxes or duties upon delivery.
We aim to provide a simple and transparent shopping experience with no unexpected costs at checkout or delivery.
📬 Tracking Information
All orders include tracking information.
Once your package has been shipped, you will receive tracking details via email.
⚠️ Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Customs processing
- Local delivery disruptions
- Extreme weather conditions
- International logistics delays
Such situations are considered force majeure and are not caused by Orithing.
📦 Damaged Packages
If your package arrives damaged during transit, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the damaged item
- Photos of the packaging
We will review your request and arrange an appropriate solution, including replacement or refund when applicable.
📩 After Delivery
If you experience any issues after receiving your order, please contact us as soon as possible.
All after-sales requests will be handled according to our Returns & Refund Policy.
💬 Customer Support
We value clear communication and customer care.
If you have any questions regarding your order, shipping, or delivery, please contact us:
⏱ Response time: within 24 hours on business days