Shipping policy

At Orithing, each piece is thoughtfully created by skilled artisans across different regions of China, preserving traditional craftsmanship rather than mass production. We are committed to delivering your order safely and transparently.

🌍 Shipping Origin

All products are carefully crafted and shipped directly from China.

📦 Order Processing Time

In-Stock Items

  • Orders are processed and shipped within 48 hours after purchase
  • Once shipped, a tracking number will be sent via email

In rare cases such as temporary stock shortages or unforeseen delays, we will notify you promptly via email. You may choose to:

  • Wait for shipment
  • Or request a full refund

✨ Custom & Made-to-Order Items

  • Custom items require additional production time
  • The production time will be clearly stated on the product page
  • Total delivery time = production time + shipping time

🚚 Shipping Time

After shipment, estimated delivery time:

  • United States / Canada / United Kingdom: 7–15 business days
  • Other regions may vary depending on destination

📌 Holiday Notice:
During Chinese national holidays or major international holidays, order processing and shipping times may be delayed. All related timelines will be extended accordingly. We appreciate your understanding and patience.

📬 Tracking Information

All orders include tracking.
You will receive your tracking details via email once your package has been shipped.

⚠️ Shipping Delays

While we strive to deliver your order on time, delays may occur due to factors beyond our control, including:

  • Customs clearance procedures
  • Local disruptions (such as strikes or extreme weather)
  • International logistics constraints

These circumstances are considered force majeure and are not caused by Orithing.

📦 Damaged Packages

If your package is damaged during transit, we take full responsibility.

Please contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photos of the damaged item and packaging

We will arrange a replacement or refund accordingly.

📩 After Delivery

If you notice any issues after opening your package, please contact us as soon as possible.

All after-sales requests will be handled in accordance with our Returns & Refund Policy.

💬 Customer Support

We value clear and proactive communication. If there are any issues or delays with your order, we will keep you informed.

📩 support@orithing.com
⏱ Response time: within 48 hours