Refund policy
At Orithing, each piece is inspired by traditional craftsmanship and created with care. We hope you truly love your purchase. If something isn’t quite right, we’re here to assist you 🤍
🕒 1. Order Cancellation
Within 24 Hours
Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped.
✔ Full refund to your original payment method
✨ Custom & Made-to-Order Items
- Cancellation is only accepted within 24 hours of placing the order
- After 24 hours, cancellation requests cannot be accepted, as production may have already begun
⚠️ Please double-check all customization details before placing your order.
📦 After Shipment
Once an order has been shipped, it cannot be canceled.
If you wish to return the item after receiving it, please refer to the return policy below.
🔄 2. Return Policy
We accept return requests within 7 days of delivery.
📩 Please contact us before returning any items.
✔ Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned with original packaging
- A valid proof of purchase is required
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
⚠️ 3. Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the issue
✔ We will offer a replacement or full refund at no additional cost.
🚫 4. Non-Returnable Items
- Custom-made or personalized products
- Items damaged due to misuse
- Items without original packaging
- Final sale items (if applicable)
💰 5. Refunds
Once we receive and inspect your return:
✔ Refund processed within 5–10 business days
✔ Returned to original payment method
⚠️ Original shipping fees are non-refundable
🔁 6. Exchanges
Exchanges are available only for damaged or defective items.
📩 Please contact us first before requesting an exchange.
🧵 7. Craftsmanship Notice
Our pieces may be handcrafted or inspired by traditional techniques.
✨ Slight variations in color, texture, or pattern are natural and make each item unique — they are not considered defects.
📩 8. Contact Us
If you have any questions, feel free to reach out anytime:
📩 support@orithing.com
⏱ We typically respond within 48 hours